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Moss Nook Support

Last updated: September 22, 2026

Thank you for using Moss Nook. Here are answers to common questions and how to reach us.

Ads are not showing

Ads only appear at the bottom of the Title and Gallery screens (never on the workshop or finished screens). They may not appear if you have no network connection or, occasionally, no ad inventory is available — please try again later. If you've purchased a theme pack or "Remove Ads," no ads will be shown.

I purchased something, but ads still show or pack content is unavailable

Please try "Restore Purchases" in the Settings screen. As long as the purchase was made with the same Apple ID / Google account, it will be restored. If the issue persists, please contact us below.

Purchases and refunds

Payments are processed through the App Store / Google Play, and the Developer does not have access to your card information. To request a refund, please use your purchase history in the store you purchased from (App Store / Google Play).

What happens to saved creations if I lose access to a pack?

If you lose access to a pack (for example, after a refund), any exclusive items, bases, moss, or colors already placed in your saved creations remain visible and editable. Only placing or applying new instances of that exclusive content is locked.

Reporting bugs or other inquiries

Please send bug reports, feedback, or requests to the contact below. If possible, please include your device model, OS version, and what happened — it helps us respond faster.